FAQ
Frequently Asked Questions
Have a question? You're likely not alone. Find answers to our most commonly asked questions below. If you still need help, don't hesitate to contact us.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We begin processing orders quickly. If you need to modify or cancel your order, please contact us at support@respecttheclaw.com immediately after placing it. We cannot guarantee changes can be made once processing has begun.
Is it safe to enter my payment information on your site?
Yes. Our Site uses SSL/TLS encryption and our checkout is powered by PCI-DSS compliant payment processors. We never store your full card details on our servers.
Shipping
Where do you ship?
We ship exclusively within the United States, including all 50 states.
How much does shipping cost?
Shipping is always free. Every order ships at no cost to you, regardless of order size.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 2–4 business days after shipment — for an estimated total of 3–6 business days from order placement.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use that number on the carrier's website to monitor your delivery.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for items that are unused and in original condition, or items that arrived damaged or defective due to our error. See our full Refund Policy for details.
Do you offer exchanges?
We do not offer exchanges at this time. If you'd like a different item, please return the original (if eligible) and place a new order.
Who pays for return shipping?
We do. For all approved returns, we provide a prepaid return shipping label at no cost to you.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are issued within 10 business days to your original payment method.
How do I start a return?
Email us at support@respecttheclaw.com with your order number, the item(s) you wish to return, and the reason. We'll respond within 2 business days.
Products
Are your nail tools suitable for professional use?
Yes. Our tools are curated to meet the quality standards of both home users and nail care professionals.
How should I care for my nail tools?
We recommend cleaning your tools after each use with a soft, dry cloth. Metal tools may be sanitized with isopropyl alcohol. Store your tools in a dry, protective case to extend their life.
Still Have Questions?
We're here to help. Reach out to our team at support@respecttheclaw.com or call us at 859-347-2456 (Monday–Friday, 9:00 AM–6:00 PM EST). We'll respond within 1–2 business days.